Privacy Statement
This is a privacy statement from
House of Grandeur Limited
Registered name:
House of Grandeur Limited
HG are the controller of your personal data. For more information on controllers and HG’s responsibilities please see the guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect HG to do with your personal information.
Contents:
What information HG may collect, use, and why
Lawful bases and data protection rights
Where HG get personal information from
Contact details:
Address: 2 Jackson Street West, North Shields, NE30 2AH
Telephone: 07904 361 431
Email: info@houseofgrandeur.co.uk
What information HG may collect, use, and why:
HG collects or uses the following information to provide and improve services for clients:
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Names and contact details
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Addresses
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Third party information (such as other relevant parties)
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Payment details (including card or bank information for transfers and direct debits)
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Transaction data (including details about payments to and from you and details of services you have purchased)
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Usage data (including information about how you interact with and use our website and services)
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Credit history and credit reference information
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Information relating to compliments or complaints
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Records of meetings and decisions
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Website user information
HG collects or uses the following personal information for queries, complaints or claims:
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Names and contact details
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Addresses
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Payment details
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Account information
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Purchase or service history
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Photographs
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Client accounts and records
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Financial transaction information
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Information relating to health and safety (including incident investigation details and reports and accident book records)
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Correspondence
Lawful bases and data protection rights:
Under UK data protection law, HG must have a “lawful bases” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful basis on the ICO’s website.
Which lawful bases HG rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask HG for copies of your personal information. You can request other information such as details about where HG collect personal information from and who HG share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask HG to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask HG to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask HG to limit how HG can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that HG transfer the personal information you gave HG to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent - When HG use consent as the lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, HG must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact HG using the contact details at the top of this privacy notice.
HG’s lawful bases for collecting or using personal information is to provide and improve services for clients are:
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Contract - HG have to collect or use the information so HG can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
HG’s lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract - HG have to collect or use the information so HG can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from:
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Directly from you
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Regulatory authorities
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Professionals or Legal bodies (such as consultants, solicitors or courts)
How long we keep information:
HG keep your personal data for no longer than reasonably necessary. Should you wish to have more information on the retention of your data, please contact info@houseofgrandeur.co.uk.
Who we share information with:
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Professional or legal advisors
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Regulatory authorities
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Organisations HG are legally obliged to share personal information with
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Suppliers and service providers
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Professional consultants
How to complain:
If you have any concerns about HG’s use of your personal data, you can make a complaint to HG using the contact details at the top of this privacy notice.
If you remain unhappy with how HG used your data after raising a complaint with HG, you can also complain to the ICO.
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113